Customer Success Outsourcing
We help clients build, train, and manage customer success teams in the Philippines and Colombia.
THE CONNEXT DIFFERENCE
Key Points of Difference in Connext model versus Traditional BPO
Client has absolute control over quality and pricing is completely transparent. Our clients like this relative to the large BPO model where the client has little control and pricing can be misleading.
Stability of workforce and management team. We aim for < 20% turnover which is dramatically better than the 50-100% turnover experienced by larger BPOs.
Skill diversity – we can fill any role you need. We give clients a path to a full suite of potential offshore team members.
Built for high-growth companies that need flexible and adaptive support.
High attentiveness, quality of support, and attention relative to large BPOs.
WHY CHOOSE CONNEXT
Why Connext is a top Customer Service Outsourcing Provider
Adaptive and flexible approach
High responsiveness
Accountability and discipline
Transparency and shared decision making
Unwavering commitment to your growth
Focused on metrics, data, and getting the optimal outcome
Aligned values and strong ethos
Ranked as one of the INC 5000 Fastest Growing Companies
Remote Customer Service Teams
Effective customer service can translate to potential conversions, customer loyalty and retention. One efficient business model with reduced cost structure for overall customer service success is Customer Service Outsourcing.
Heal Infotech builds, trains, and manages highly functioning custom outsourced customer service teams. Understanding the clients’ need to rapidly scale operations in today’s dynamic business landscape, Heal Infotech provides customer service solutions where clients start their own offshore (captive) Customer Service teams with the option to scale.
Businesses can delegate the first point of contact of customers to customer service outsourcing specialists to manage both outbound and inbound phone calls, and other functions such as lead generation, reports generation, calls management, issue resolution, customer interaction, records database management and other assigned roles.
Heal Infotech provides hand-in-hand training with the client. Aside from this, the company also provides its agents regular feedback, monitoring, and employee motivation.
Heal Infotech can remotely support cloud-based software with built-in ticketing systems, support portals, and call and chat routing that can transfer queries to customer service specialists.
Modern customer experience outsourcing solutions for each customer service function
Heal Infotech builds a dedicated team to provide and assist customers’ needs and meet their demands 24/7 through responsive, quality customer service support.
OUR SERVICES
We help clients build dedicated Customer Support teams
Recruiting
Employer of Record Services
Facilities
IT Support
Consulting
Management
Automation
We are ready to help you in 24 hours.
Ut tortor pretium viverra suspendisse potenti nullam ac. Enim eu turpis egestas pretium aenean pharetra magna ac. Metus vulputate eu scelerisque felis imperdiet.
